Terms and Conditions

Last updated: 15 June 2026

1. Company information

This website is operated by Daniela Di Stefano S.r.l., trading under the brand Daniela Capri.

For any questions regarding these Terms and Conditions, orders, payments, deliveries, returns, withdrawals or complaints, you may contact us by email at info@danieladistefano.it or through the contact form available on the website.

2. Scope and acceptance

These Terms and Conditions apply to all purchases made through the Daniela Capri website and to the use of the website for the purpose of browsing, selecting and purchasing products.

By placing an order, you confirm that you have read and accepted these Terms and Conditions, together with any other policies made available on the website, including the Privacy Policy, Cookie Policy and Shipping, Returns & Refunds Policy.

The website is intended primarily for consumers purchasing products for personal use. If you purchase as a business customer, mandatory consumer protections may not apply.

3. Products and product information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability and other product information are accurate and up to date.

However, colours, dimensions, finishes and appearances may vary slightly depending on screen settings, production variations, materials and the handmade or artisanal nature of certain products, where applicable.

All products are subject to availability. We reserve the right to discontinue products, modify product specifications or change product ranges without prior notice, without prejudice to orders already confirmed.

4. Prices, taxes and shipping costs

All prices displayed on the website are shown in the applicable currency and include VAT where required by law, unless otherwise indicated.

Shipping costs, customs duties, import taxes, clearance fees and similar charges may apply depending on the destination country. Shipping costs are shown at checkout before payment. Customs duties, import taxes and local charges for deliveries outside the European Union are the responsibility of the customer unless expressly stated otherwise.

The total amount payable for the order, including the product price, applicable taxes and shipping costs charged by Daniela Capri, will be displayed before you confirm the order.

We reserve the right to correct obvious pricing, typographical or technical errors. If such an error affects an order already submitted, we may contact you to offer the possibility to confirm the order at the correct price or cancel the order and receive a refund.

5. Orders and contract formation

An order is submitted when the checkout process has been completed and payment has been authorised or otherwise successfully initiated.

After receiving your order, we may send an order confirmation or acknowledgement by email. The contract is concluded when the order is accepted by us, unless we inform you that the order cannot be accepted.

We reserve the right to refuse or cancel an order where fraud is suspected, payment cannot be verified, products are unavailable, shipping to the requested destination is not possible, the customer has provided incorrect or incomplete information, or an obvious pricing or technical error has occurred.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or cancelled products, using the original payment method where possible.

6. Payment

Payments are processed through the secure Nexi payment platform or any other payment methods made available on the website from time to time.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment details provided are complete and accurate.

Orders remain subject to payment authorisation, verification and fraud prevention checks.

7. Shipping and delivery

We ship to Italy, the European Union and selected international destinations. Available shipping countries, shipping methods and shipping costs are shown at checkout before payment.

Delivery times are estimates only and are not guaranteed, unless expressly stated otherwise. Delays caused by customs authorities, carriers, transport disruptions, force majeure events, seasonal closures, holidays or circumstances beyond our reasonable control shall not give rise to liability, without prejudice to mandatory consumer rights.

Customers are responsible for providing accurate and complete shipping information. Additional costs resulting from incorrect, incomplete or outdated delivery details may be charged to the customer, where permitted by applicable law.

Risk of loss or damage to the products passes to the customer when the goods are physically delivered to the customer or to a person designated by the customer to receive them. If the customer chooses a carrier not offered by Daniela Capri, risk may pass when the goods are handed over to that carrier, in accordance with applicable law.

More detailed information is available in our Shipping, Returns & Refunds Policy. If there is any inconsistency between these Terms and the Shipping, Returns & Refunds Policy, these Terms will prevail, unless mandatory law provides otherwise.

8. Customs, import duties and non-EU orders

For deliveries outside the European Union, orders may be subject to customs inspections, import duties, VAT, clearance fees, brokerage fees or other local charges.

These charges are not included in the product price or shipping cost unless expressly stated. They are determined by the customs authorities of the destination country and are the responsibility of the customer.

Daniela Capri has no control over these charges and cannot predict their amount. Customers are encouraged to contact their local customs office before placing an order if they need further information.

If a parcel is refused, not collected or returned due to unpaid customs duties, incorrect delivery details or failed delivery attempts, any costs charged to Daniela Capri for return shipping, customs, storage or handling may be deducted from any refund, where permitted by applicable law.

9. Right of withdrawal for consumers

If you are a consumer based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, unless a legal exception applies.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receives the goods.

For orders delivered in multiple shipments, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the final item.

10. How to exercise the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear written statement.

You may:

• use the withdrawal form available through the “Withdraw from contract” button on the website, if available; or
• send a clear statement by email to info@danieladistefano.it; or
• submit a clear statement through the contact form available on the website; or
• use the model withdrawal form provided at the end of these Terms and Conditions.

Your withdrawal statement should preferably include your full name, order number, the product or products concerned, and the email address used for the order.

If you submit a withdrawal request electronically, we will acknowledge receipt without undue delay.

11. Partial withdrawal

Where applicable, customers may withdraw from part of an order. Refunds will be calculated only for the products returned and any related delivery costs as required by law.

The withdrawal page on the website may allow requests for an entire order or, where applicable, selected products from an order.

12. Return of goods after withdrawal

After notifying us of your withdrawal, you must send the goods back within 14 days from the day on which you informed us of your decision to withdraw.

Returned goods must be unused and in the same condition in which you received them, complete with all accessories, labels, tags, protective elements, boxes and original packaging where reasonably possible, and packed carefully and safely for return transport.

Returns must be sent to:

Daniela Capri
Daniela Di Stefano S.r.l.
Via Roma 57
80073 Capri, Italy

Please include your order number inside the parcel.

You are responsible for the safe return of the goods until they reach us. We recommend using a tracked and insured shipping service and keeping proof of postage.

13. Return shipping costs

Unless otherwise stated or expressly agreed in writing, the customer bears the direct cost of returning goods in the case of withdrawal or change of mind.

If the item is faulty, damaged, incorrect or otherwise non-conforming, we will provide an appropriate solution in accordance with applicable law. In such cases, return shipping costs will not be charged to the customer where the return is necessary to resolve the issue.

Parcels returned cash-on-delivery or with costs charged to Daniela Capri without prior written agreement may be refused.

14. Refunds after withdrawal

If you correctly exercise your right of withdrawal, we will reimburse payments received from you for the returned products, including the standard delivery cost of the original shipment where required by law.

We are not required to refund additional delivery costs if you selected a more expensive delivery method than the least expensive standard delivery option offered at checkout.

Refunds will be made using the same payment method used for the original order, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.

Refunds will be made within 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs first.

15. Condition of returned products

You may inspect the products as you would in a physical shop, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If returned products show signs of use, damage, missing parts, missing packaging or handling beyond normal inspection, we may reduce the refund to reflect the diminished value, where permitted by applicable law.

16. Exceptions to the right of withdrawal

The right of withdrawal does not apply where excluded by applicable law. Depending on the products sold on the website, exceptions may include, without limitation:

• products made to order or clearly personalised;
• sealed products that are not suitable for return for health or hygiene reasons and have been opened after delivery;
• products that, after delivery, are inseparably mixed with other goods;
• perishable goods or goods with a limited shelf life;
• any other products excluded from the right of withdrawal under applicable law.

Any product-specific exception will be indicated on the relevant product page where applicable.

17. Processing of withdrawal requests

Submitting a withdrawal request does not automatically cancel an order. Requests are reviewed and processed manually.

If an order has already been shipped before the withdrawal request is processed, the customer may need to return the goods in accordance with these Terms and Conditions and the Shipping, Returns & Refunds Policy.

18. Damaged, defective or non-conforming products

Consumers are entitled to statutory remedies where products are defective, damaged upon delivery, not as described or otherwise fail to conform to the contract.

Please contact us as soon as reasonably possible after discovering any issue by emailing info@danieladistefano.it, preferably including your order number, a description of the issue and photographs of the product and packaging where relevant.

We will assess the matter and provide an appropriate remedy in accordance with applicable law. Please do not return damaged, defective or incorrect products without contacting us first, so that we can provide the correct instructions.

19. Legal guarantee

Nothing in these Terms limits your statutory rights.

Consumers in the European Union benefit from the legal guarantee of conformity for goods that are defective, damaged, not as described or otherwise non-conforming.

Where applicable, the seller is responsible for conformity defects existing at the time of delivery. Depending on the circumstances and in accordance with applicable law, the consumer may be entitled to repair, replacement, price reduction, refund or another remedy required by law.

20. Intellectual property

All content on the website, including text, photographs, graphics, logos, designs, product images, trade names and other materials, is owned by or licensed to Daniela Di Stefano S.r.l. and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published or used for commercial purposes without prior written permission.

21. Website use

You agree not to misuse the website, interfere with its normal operation, attempt unauthorised access, introduce malicious code, scrape content without permission or use the website in a way that may damage Daniela Capri, other users or third parties.

We may suspend or restrict access to the website where necessary for security, maintenance, technical reasons or suspected misuse.

22. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation. Please read our Privacy Policy for information about how we collect, use and protect personal data.

23. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer rights.

To the maximum extent permitted by law, Daniela Di Stefano S.r.l. shall not be liable for indirect, incidental, special or consequential damages arising from use of the website or purchase of products.

Our total liability in relation to a specific order shall not exceed the amount paid for that order, except where a different limitation is prohibited by applicable law.

24. Force majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, transport disruptions, strikes, government actions, customs delays, pandemics, power failures, telecommunications outages, supplier disruptions or other force majeure events.

25. Amendments

We reserve the right to modify these Terms and Conditions at any time. The version published on the website at the time of purchase shall apply to the relevant order.

Any changes will not affect orders already accepted, unless required by law or expressly agreed with the customer.

26. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of Italy.

Consumers residing within the European Union continue to benefit from any mandatory consumer protections available under the laws of their country of residence.

Any dispute shall be submitted to the competent courts determined in accordance with applicable consumer protection legislation.

27. Contact

For any questions regarding these Terms and Conditions, orders, deliveries, returns, withdrawals or complaints, please contact us:

Daniela Capri
Daniela Di Stefano S.r.l.
Via Roma 57
80073 Capri, Italy
Email: info@danieladistefano.it
VAT No.: IT05254311219
Electronic invoicing code: M5UXCR1