Last updated: 15 June 2026 – English Website Policy
Shipping, Returns & Refunds
At Daniela Capri, every order is prepared with care. We want your purchase to arrive safely, beautifully and in perfect condition.
This Shipping, Returns & Refunds Policy explains how we handle deliveries, returns, refunds, damaged items and your statutory consumer rights.
1. Seller information
This website is operated by:
Daniela Capri
Daniela Di Stefano S.r.l.
Via Roma 57
80073 Capri, Italy
Email: info@danieladistefano.it
VAT No.: IT05254311219
Electronic invoicing code: M5UXCR1
2. Shipping destinations
We ship to Italy, the European Union and selected international destinations.
The countries currently available for delivery, the available shipping methods and the related shipping costs are shown at checkout before you complete your order.
If your country is not available at checkout, please contact us at info@danieladistefano.it before placing an order. We will let you know whether delivery to your destination can be arranged.
3. Order processing
Orders are usually prepared and dispatched within 5–7 business days after payment confirmation, unless otherwise stated on the product page.
During busy periods, holidays, special launches or seasonal closures, processing times may be longer. If a product is made to order, personalised or requires special preparation, the estimated timing will be indicated on the product page or communicated to you directly.
Orders are processed on business days only, excluding weekends and public holidays.
4. Delivery times
Estimated delivery times depend on the destination and the selected shipping method.
Indicative delivery times are:
Italy: 5-7 business days
European Union: 5-10 business days
International destinations outside the European Union: 7-15 business days
Delivery times are estimates only and are not guaranteed, unless expressly stated otherwise. Delays may occur due to courier services, customs procedures, local holidays, weather conditions, remote delivery areas or other circumstances beyond our control.
5. Shipping costs
Shipping costs are calculated and displayed at checkout before payment.
If free shipping is available for certain destinations, order values or promotional periods, this will be clearly indicated on the website or at checkout.
The total amount payable, including product price, applicable taxes and shipping costs, will be shown before you confirm the order.
6. Customs, import duties and taxes for non-EU orders
For deliveries outside the European Union, the order may be subject to customs inspections, import duties, VAT, clearance fees, brokerage fees or other local charges.
These charges are not included in the product price or shipping cost unless expressly stated. They are the responsibility of the customer and are determined by the customs authorities of the destination country.
Daniela Capri has no control over these charges and cannot predict their amount. We recommend contacting your local customs office before placing an order if you need more information.
If a parcel is refused, not collected or returned due to unpaid customs duties, incorrect delivery details or failed delivery attempts, any costs charged to Daniela Capri for return shipping, customs, storage or handling may be deducted from any refund, where permitted by applicable law.
7. Delivery and transfer of risk
The risk of loss or damage to the goods passes to the customer when the goods are physically delivered to the customer or to a person designated by the customer to receive them.
If the customer chooses a carrier that was not offered by Daniela Capri, the risk may pass to the customer when the goods are handed over to that carrier, in accordance with applicable law.
8. Damaged parcels or damaged products
Please check your parcel carefully upon delivery.
If the parcel appears visibly damaged, please take photographs before opening it and, where possible, report the damage to the courier immediately.
If an item arrives damaged, faulty or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at info@danieladistefano.it with:
- your order number;
- photographs of the external packaging;
- photographs of the internal packaging;
- photographs of the damaged, faulty or incorrect item;
- a short description of the issue.
We will review the case and offer an appropriate solution, such as replacement, repair, refund or another remedy required by applicable consumer law.
Please do not return damaged, faulty or incorrect items without contacting us first, so that we can give you the correct instructions.
The 48-hour request helps us handle courier claims quickly, but it does not limit your statutory rights in relation to faulty or non-conforming goods.
9. Right of withdrawal for EU consumers
If you are a consumer based in the European Union, you have the right to withdraw from your online purchase within 14 days without giving any reason, unless a legal exception applies.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, physically receives the goods.
If you ordered multiple products in one order and they are delivered separately, the withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, receives the last product.
10. How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision by sending a clear written statement before the withdrawal period expires.
You can contact us at:
Daniela Capri
Daniela Di Stefano S.r.l.
Via Roma 57
80073 Capri, Italy
Email: info@danieladistefano.it
VAT No.: IT05254311219
Electronic invoicing code: M5UXCR1
You may use the withdrawal form available on our website, if provided, but this is not mandatory. Any clear written statement by email is sufficient.
To help us process your request quickly, please include:
- your full name;
- your order number;
- the product or products you wish to return;
- the email address used for the order.
11. Returning the products after withdrawal
After notifying us of your withdrawal, you must send the goods back within 14 days from the day on which you informed us of your decision to withdraw.
Returned products must be:
- unused and in the same condition in which you received them;
- complete with all accessories, labels, tags, protective elements, boxes and original packaging, where reasonably possible;
- packed carefully and safely for return transport.
Returns must be sent to:
Daniela Capri
Daniela Di Stefano S.r.l.
Via Roma 57
80073 Capri, Italy
Email: info@danieladistefano.it
VAT No.: IT05254311219
Electronic invoicing code: M5UXCR1
Please include your order number inside the parcel.
You are responsible for the safe return of the goods until they reach us. We recommend using a tracked and insured shipping service and keeping proof of postage.
12. Return shipping costs
For returns based on a change of mind or withdrawal, the direct cost of returning the goods is the responsibility of the customer, unless we expressly agree otherwise in writing.
If the item is faulty, damaged, incorrect or does not conform to the order, we will provide an appropriate solution in accordance with applicable law. In such cases, return shipping costs will not be charged to the customer where the return is necessary to resolve the issue.
Parcels returned cash-on-delivery or with costs charged to Daniela Capri without prior written agreement may be refused.
13. Refunds after withdrawal
If you correctly exercise your right of withdrawal, we will refund the payments received from you for the returned products, including the standard delivery cost of the original shipment where required by law.
We are not required to refund any additional delivery costs if you selected a more expensive shipping method than the least expensive standard delivery option offered at checkout.
Refunds will be made using the same payment method used for the original order, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever occurs first.
Once the return has been received and checked, the refund will be processed without undue delay and in any event within the time limits required by applicable consumer law.
14. Condition of returned products
You may inspect the products as you would in a physical shop, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If returned products show signs of use, damage, missing parts, missing packaging or handling beyond normal inspection, we may reduce the refund to reflect the diminished value, where permitted by applicable law.
15. Exceptions to the right of withdrawal
The right of withdrawal may not apply to certain products, including:
- products made to order or clearly personalised;
- sealed products that are not suitable for return for health or hygiene reasons and have been opened after delivery;
- products that, after delivery, are inseparably mixed with other goods;
- perishable goods or goods with a limited shelf life;
- any other products excluded from the right of withdrawal under applicable law.
Any product-specific exception will be indicated on the relevant product page where applicable.
16. Exchanges
We do not guarantee direct exchanges.
If you wish to receive a different item, colour, size or product, please contact us at info@danieladistefano.it.
In most cases, the fastest solution is to return the original item, where eligible, and place a new order.
17. Incorrect delivery details and undeliverable parcels
Please make sure that your delivery details are complete and correct before placing your order.
If a parcel cannot be delivered because the address is incorrect, incomplete, refused or not collected, we will contact you where possible. Additional shipping costs for resending the order may be charged to the customer.
If the parcel is returned to us and the customer no longer wants the order, any refund may exclude shipping costs and any additional return, customs, storage or handling costs incurred, where permitted by applicable law.
18. Legal guarantee
Nothing in this policy limits your statutory rights.
Consumers in the European Union benefit from the legal guarantee of conformity for goods that are faulty, damaged, not as described or otherwise non-conforming.
If you believe your product has a defect or does not conform to your order, please contact us at info@danieladistefano.it with your order number, a description of the issue and photographs where relevant.
Depending on the circumstances and in accordance with applicable law, you may be entitled to repair, replacement, price reduction, refund or another remedy required by law.
19. Contact
For any questions about shipping, returns or refunds, please contact us:
Daniela Capri
Daniela Di Stefano S.r.l.
Via Roma 57
80073 Capri, Italy
Email: info@danieladistefano.it
VAT No.: IT05254311219
Electronic invoicing code: M5UXCR1